Privacy Notice
Who we are
TraderMe is operated by Robin Given Molemane, a sole proprietor based in South Africa ("we", "us"). We are the responsible party (data controller) for the personal information processed through TraderMe, under the Protection of Personal Information Act (POPIA) and, where applicable, the GDPR.
What we collect
Account data (email address, login credentials, Google sign-in identifier); profile data you choose to provide (display name, preferred markets, experience level, currency, timezone, learning goals); content you enter (trades, journals, plans, strategies, reviews and uploaded files); support messages; and technical data (IP address, device and browser information, basic usage logs). We never ask for or store broker passwords, private keys or one-time codes.
Why we use it and legal basis
To create and run your account and provide the service (performance of a contract); to secure the service and prevent fraud (legitimate interests); to respond to support requests (contract / legitimate interests); to improve the product using aggregated usage information (legitimate interests); and to meet legal obligations. We only send marketing messages with your consent.
Who we share it with
Hosting and infrastructure providers that store and process data on our behalf; our online reseller Paddle.com, which acts as Merchant of Record for the sale of subscriptions, subscription management, payments, tax compliance and invoicing; professional advisers (legal, accounting) where needed; and authorities where required by law. We do not sell your personal information.
International transfers
Our service providers may process data outside South Africa. Where this happens we rely on providers that offer adequate protection and appropriate contractual safeguards.
Retention
We keep your data while your account exists, including after a subscription lapses, so you keep access to your records. When you delete your account, your data is deleted or anonymised, except where we must keep limited records for legal or tax purposes.
Your rights
You may request access to, correction of, or deletion of your personal information, object to or restrict processing, request a copy of your data (CSV export is available in Settings), and withdraw consent at any time. You may also lodge a complaint with the Information Regulator of South Africa (or your local supervisory authority). We respond to requests within one month.
Security
We use appropriate technical and organisational measures, including encryption in transit, access controls that keep each account's records private, and private file storage with short-lived access links.
Cookies
We use only essential cookies and local storage needed to keep you signed in and the app working. We do not use advertising cookies.
Contact
For privacy questions or requests, contact us via the Contact page.